Privacy Policy

This Privacy Policy explains how Zigzag Beauty and Skincare ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit our website, browse our products, or place an order.

We are committed to treating your personal data with care, transparency, and respect, in line with widely recognized privacy principles for global eCommerce.

Effective date: 02-20-2026

1. Introduction

By using our website and services, you trust us with your information. This Privacy Policy is designed to help you understand what data we collect, why we collect it, how we use it, and the choices you have regarding your personal data.

Please read this policy carefully. If you do not agree with its terms, you should not use our website or services.

2. What Information We Collect

We collect information that you provide directly to us, information that is generated when you use our website, and information we receive from third-party partners (such as payment providers and delivery companies, where necessary).

2.1 Information You Provide Directly

• Account & profile details: your name, email address, password, and contact details when you create an account. 
• Order & shipping information: billing address, shipping address, contact number, and order details when you place an order. 
• Customer support information: messages, inquiries, or complaints you send to us by email, contact forms, chat, or phone, as well as any attachments you choose to share. The above channels are available
• Marketing & preference data: your choices about receiving marketing communications, product preferences, wishlists, or reviews you submit. 

2.2 Information Collected Automatically

When you visit or use our website, certain data may be collected automatically to help us operate, secure, and improve our services.

• Device & usage data: IP address, browser type, device type, operating system, the pages you view, the time and date of your visit, and how you interact with our website. 
• Cookies & similar technologies: small data files placed on your device to remember your preferences and understand how you use our website. See the “Cookies & Tracking” section for more details.

2.3 Information from Third Parties

• Payment providers: limited information related to payment status and transaction confirmations (we do not receive full card details from secure processors). 
• Logistics & delivery partners: updated delivery and tracking information to complete your order

3. How We Use Your Information

We use personal data only for legitimate business purposes, including:

• Processing and fulfilling orders: to confirm your order, arrange shipping, deliver products, and handle returns or customer service requests.

• Account management: to create and maintain your account, authenticate your login, and manage your preferences.

• Customer support: to respond to your questions, requests, or complaints, and to provide after-sales support.
• Improving our website & services: to analyze how our site is used, troubleshoot issues, and develop new features or product offerings.
• Security & fraud prevention: to protect our website, our business, and our customers against fraud, abuse, and unauthorized access.
• Legal & compliance purposes: to meet legal, tax, and regulatory obligations and respond to lawful requests from authorities.
• Marketing & personalization (where permitted): to send you updates, offers, and recommendations that may be of interest, subject to your preferences (see “Marketing Communications”).

4. Marketing Communications

We may use your contact details (such as email or phone number) to send you marketing communications about products, promotions, and personalized offers, but only in accordance with applicable law and your preferences.

5. Do We Share Your Data?

We do not sell your personal data. We may share your data only with trusted third parties when necessary to operate our business and provide our services to you, for example:

• Service providers: such as payment processors, shipping and logistics partners, IT and hosting providers, and customer support tools, who process data on our behalf under contractual obligations.
• Professional advisors: such as legal, tax, or financial consultants, where required.
• Authorities & law enforcement: when we are legally required to do so, or when sharing is necessary to protect our rights or the rights of others.

Where we use third-party service providers, we seek to ensure they only process your data as instructed by us and protect it appropriately.

6. Cookies & Tracking

Our website may use cookies and similar tracking technologies to provide core functionality, remember your preferences, and understand how visitors use our site.

• Necessary cookies: required for the basic functioning of the site, such as keeping you logged in or maintaining your shopping cart.
• Preference cookies: used to remember your language, region, or other settings.
• Analytics cookies: used to collect aggregated information about site traffic and usage to improve performance.
• Marketing cookies: used to deliver relevant ads and track the effectiveness of marketing campaigns. 

You can manage or disable cookies through your browser settings. Please note that blocking certain cookies may affect the functionality or performance of the website.

7. How We Protect Your Data

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

• Using secure connections (HTTPS/SSL) on relevant pages so that data is encrypted in transit. 
• Relying on reputable payment gateways to process online transactions securely; we do not intend to store full payment card details on our own servers.
• Restricting access to personal data to authorized personnel and service providers who need it for legitimate business purposes.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we aim to minimize risks as far as reasonably possible.

8. Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Order and transaction records may be retained for a period required by tax, accounting, or legal obligations.
• Account data may be kept while your account is active and for a reasonable period after it is closed, to resolve disputes or enforce our terms.
• Marketing data is retained while you remain subscribed and for a limited period afterward, unless you request deletion earlier.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.

• When we make changes, we will revise the “Effective date” at the top of this page.
• Users will be notified of any material changes by email.
• Your continued use of our website after any changes become effective means you accept the updated Privacy Policy.

10. Contact Information

If you have any questions about this Privacy Policy, how we handle your data, or if you wish to exercise your privacy rights, please contact us:

• Email: sales@zigzagcare.com
• Phone/WhatsApp: 81867594
• Postal address: Ground Floor- Rifai Building- Facing Houssam Hariri High School- Street no.209- Bqosta- Saida

Please include your name and sufficient information about your request so we can assist you as efficiently as possible.